Komodo Terms Policy

Booking Policy and Terms for Komodo Boat Trip.

Booking your Komodo Island tour with us is simple and straightforward. To ensure a seamless experience and prevent any misunderstandings, we kindly ask that you review the following guidelines carefully. This information will help you fully prepare for your upcoming adventure once your reservation is confirmed.

Why Choose Lombok Travel Agent for Your Komodo Boat Trip:

  1. Verified Operators: We partner only with trusted, local boat teams in Lombok and Labuan Bajo.
  2. Our Service: We act as your booking agent to find you the best deals and reliable schedules. (We do not run the boats directly).
  3. Guaranteed Safety: We only recommend safe, the trips managed by partners we trust completely.
  4. Personally Tested: Our team has experienced these trips firsthand, ensuring we only recommend the highest quality options.

Based on our extensive experience, we have outlined several important guidelines regarding our itineraries, boat conditions, vessel replacement policies, payment terms, and cancellations. Please review these key points carefully before finalizing your booking to ensure a smooth and enjoyable journey.

1. Komodo National Park Itinerary & Park Limits

To ensure you have the best experience under Komodo National Park’s conservation guidelines (which limit entry to 1,000 visitors per day), please note the following:

  • Itinerary Adjustments: Our itineraries may be adjusted based on weather conditions, boat condition, park regulations, and daily venue capacities.
  • Alternative Routes: While we always aim to follow the classic route, we will visit the beautiful Kenawa Island if Padar Island reaches its daily visitor limit.
  • Early Booking: Because park tickets sell out quickly—especially for shared trips—we strongly recommend booking as early as possible to secure your spot in the park.

2. Boat Construction & Onboard Amenities – Komodo Boat trip Terms Policy.

  • Traditional Craftsmanship: Our partner boats are handcrafted from wood by local shipbuilders, following traditional Indonesian designs.
  • Basic Facilities: Onboard amenities are simple and functional, standard for island-hopping boats operating in Eastern Indonesia.
  • Managing Expectations: We advise guests that these tours offer an authentic, rustic sea adventure rather than a luxury cruise experience. Please set your expectations accordingly.

3. Boat Operations and Noise Notice

  • Overnight Electricity: The boat’s generator operates at night to provide electricity for lighting, air conditioning, and ventilation.
  • Sound Insulation: Most local boats do not feature total sound insulation. You will likely hear engine or generator noise in your cabin, particularly at night.
  • Standard Conditions: This is completely normal for live aboard boat operating in Komodo.
  • Comfort Tip: For a more comfortable night’s sleep, we highly recommend bringing earplugs or utilizing headphones with soft music.

4. Mechanical Failure & Vessel Replacement Policy

  • Maintenance: All partner boats are regularly maintained to ensure guest safety and comfort.
  • Mid-Trip Failures: In the rare event that a vessel experiences a technical or engine failure during the tour, we will immediately arrange an alternative boat so you can continue your trip.
  • Pre-Departure Failures: If a mechanical issue occurs before departure (e.g., the day before the trip), our team will contact you promptly to present available alternative boat options that fit your schedule.
  • Price Adjustments: Replacement boats may vary in facilities, layout, and price. The final invoice will be adjusted up or down based on the specific replacement boat selected.
  • Coordinated Solutions: We always prioritize your comfort and safety. Any replacement will be arranged in close coordination with you to ensure a smooth transition.

5. Boat Cleanliness & Hygiene

To maintain the highest hygiene standards, the entire vessel is thoroughly cleaned and sanitized at the end of every voyage. In the cabins, all duvets, mattress covers, and pillowcases are freshly laundered and replaced for every new departure.

6. Pest Control & Prevention

Comprehensive disinfection and fumigation are carried out during scheduled dry-dock maintenance, approximately every 6 to 8 months. In tropical environments, small insects and pests can multiply rapidly and are occasionally brought onboard via luggage from the mainland.

If you notice any pests during your cruise, please do not be alarmed. Simply notify our onboard crew immediately, and our team will handle the situation right away.

7. Reservation.

  1. Please fill in the complete information to our Email at reservation@lomboktravelagent.com
  2. Get booking confirmation by email or Whats App after your booking is confirmed.
  3. Secure your booking by sending a deposit.
  4. Please send us your profile information or a copy of your passport.
  5. Name list and details of arrival and departure shall follow every booking
  6. All prices we presented in the tour package can be changed and are not final until confirmed to book the tour.
  7. Share your arrival schedule at Labuan Bajo airport or any hotel in Labuan Bajo for pick-up service.

A. Confirm Your Reservation

To secure your booking, please complete the following two steps:

B. Passport Copy (or Indonesian ID)

We require a copy of each traveler’s passport (or KTP for Indonesian citizens) to register your trip to Komodo National Park. This ensures all your details are correct for the official permit. Please email a scanned copy or a clear photo of your passport information page as soon as possible.

C. Deposit Payment

A deposit is required to secure your spot and allow us to prepare for your trip. The minimum deposit is 30% of the total tour price. Your reservation will be officially confirmed as soon as the deposit payment is received and processed.

We offer two secure options to pay your deposit:

  • Bank Transfer

You can transfer the deposit amount directly to our corporate bank account. If you choose this option, we will reply with our full banking details (including IBAN/SWIFT code).

  • PayPal

If you prefer using PayPal, we will send a secure payment link directly to your email address. (Please note: PayPal payments may incur a standard processing fee).

Please let us know your preferred method, and we will send you the corresponding payment details.

  • Payment Proof. After completing any transfer, please send a screenshot or photo of the receipt to our staff for quick verification.
  • Remaining Balance. The remaining 70% balance must be settled upon arrival in cash or via Visa/MasterCard/Debit Card (subject to a 3% card surcharge).

8. Arrival & Pick-Up Coordination

Please share your arrival schedule at Lombok or Labuan Bajo airport (LOP) or any hotel to coordinate your complimentary pick-up service.

9. Cancellation & Refund Policy.

  • Cancellation by Guest:
    • More than 9 days before departure. 100% of the deposit is forfeited, but any balance paid is fully refunded.
    • 5 to 7 days before departure. 50% of the total trip price is non-refundable.
    • Less than 4 days or No-Show. 100% of the total trip price is strictly non-refundable.
  • Rescheduling: Allowed up to 14 days before departure, subject to boat availability and a small administrative change fee.

10. Force Majeure & Itinerary Changes

  • Weather & Safety. The captain reserves the absolute right to alter the itinerary, omit specific stops (e.g., Manta Point, Moyo Island), or delay departure due to sea conditions, bad weather, or coast guard orders (Syahbandar).
  • Operator Cancellations. If the trip is cancelled entirely by the operator due to severe force majeure or mechanical failure before departure, a 100% refund or a free reschedule will be issued. The operator is not liable for secondary expenses like flights or hotels.

11. Mandatory Insurance & Liability

  • Travel Insurance. Guests are strictly required to purchase comprehensive travel insurance covering medical evacuation, trip cancellation, and adventure activities (snorkeling/diving) prior to boarding.
  • Liability Release. The operator assumes no responsibility for personal injury, loss or damage to personal property (such as cameras, phones, or luggage), or medical emergencies occurring during the tour.

12. Service Disclaimer

  • Our Role: Lombok Travel Agent is a licensed travel agent coordinating Komodo trips with vetted, local boat operators in Labuan Bajo and Lombok Island.
  • Boat Liability: The technical operation, safety equipment, and onboard services are the exclusive responsibility of the boat operator.
  • Agency Status: Lombok Travel Agent functions as a booking coordinator and is not the direct vessel owner or operator.

13. Onboard Complaints Policy

If you experience any issues while on board (such as problems with the air conditioning, water supply, or food), we strongly advise you to inform the boat crew immediately so they can resolve the issue promptly.

If the crew does not address your concern, please escalate the matter directly to the Lombok Travel Agent support team. Boat crews can become very busy during operations, and our team is here to intervene, escalate your complaint, and ensure it is handled straight away.

14. Refund Eligibility & Criteria

Refunds are evaluated on a case-by-case basis. Please note that all complaints must be reported immediately during the tour. No refund requests will be considered if they are raised after the trip has concluded. A guest may be eligible for a full or partial refund under the following specific circumstances:

  • Timely Cancellation: The trip is cancelled by the guest before the standard cancellation penalty period begins.
  • Mutual Dispute Agreements : A refund may be issued only if a formal agreement has been reached between the boat management and the guest, strictly in accordance with the terms settled while on board.
  • Unresolved Issues: A valid complaint was reported to both the crew and our support team during the trip, but was left completely unaddressed.
  • Service Downgrade: The guest receives a lower boat or cabin class than the specific service they originally booked and paid for.
  • Mechanical Failure without Backup: The vessel experiences a breakdown or damage, and no alternative boat or transportation is provided to continue the itinerary.

15. National Park Fees & Extra Charges

  • Inclusions & Exclusions. The base price typically covers meals, water, and basic gear.
  • Government Fees. Komodo National Park entrance fees, ranger fees, and local trekking taxes are often not included in the base price and must be paid in cash (IDR) to the crew on Day 1.

2026 Komodo National Park Entrance Fees

The updated park entrance fee:

  • 4 days 3 nights boat trip IDR 750,000 per person.
  • 3 days 2 nights boat trip IDR 650.000 per person
  • 2 days 1 night boat trip IDR 550.000 per person
  • Day tour by speedboat IDR 450.000 per person.

This is a one-time fee that covers your entire multi-day boat tour. There are no daily re-entry charges.

The fee includes:

  • Admission to all major destinations.
  • Park ranger (ranger) and trekking guide fees.
  • Snorkeling permits and local government retribution fees.
  • Wildlife conservation contributions.

16. Final Agreement

  1. Review Requirement. Please review these Terms and Conditions carefully before submitting your payment.
  2. Implicit Acceptance. By completing your deposit payment, you explicitly acknowledge, understand, and agree to all the terms outlined above.
  3. Payment Confirmation. After transferring your deposit, please send the proof of payment to our staff immediately to finalize and secure your booking.