Trekking Rinjani Terms Policy

Terms & Conditions Policy

Please read the Mount Rinjani Trekking Terms and Policy before making a booking with Lombok Travel Agent. Reviewing these guidelines ensures a smooth booking process and prevents any misunderstandings.

How to Make a Reservation

  • Inquire: Submit your request through our website booking form, email us at info@lomboktravelagent.com, or message us on WhatsApp.
  • Confirmation: We will send your booking confirmation via email or WhatsApp.
  • Deposit: Secure your booking by sending the required deposit payment.
  • Receipt: You will receive a formal payment confirmation once the deposit is processed.

Required Details for National Park Registration

To register your trek with Mount Rinjani National Park, please provide the following documents:

  • Foreign Visitors: A clear copy or photo of your passport.
  • Indonesian Citizens: A copy of your Indonesian ID card (KTP).

Arrival & Pick-Up Coordination

Please share your arrival schedule at Lombok International Airport (LOP) or any harbor on Lombok Island to coordinate your complimentary pick-up service.

Step 1: Confirm Your Reservation

To secure your booking, please complete the following two steps:

A. Passport Copy (or Indonesian ID)

We require a copy of each traveler’s passport (or KTP for Indonesian citizens) to register your trek with Mount Rinjani National Park. This ensures all your details are correct for the official permit. Please email a scanned copy or a clear photo of your passport information page as soon as possible.

B. Deposit Payment

A deposit is required to secure your spot and allow us to prepare for your trip. The minimum deposit is 25% of the total tour price. Your reservation will be officially confirmed as soon as the deposit payment is received and processed.

Step 2: Provide Your Arrival Details

To ensure a smooth pickup and a hassle-free start to your trip, please send us your arrival information at least 2 days before your arrival date in Lombok:

  • Arriving by Flight. Please share your flight details (flight number and expected arrival time) so we can arrange your airport pickup.
  • Arriving by Fast Boat. Please share the name of your fast boat company and your expected arrival time so we can coordinate your harbor pickup.
  • Already in Lombok. If you are already on the island, please provide the name of your hotel or pickup area alongside your preferred pickup time.

Step 3: Finalize and Complete

Once we receive your arrival details, we will finalize all your transport and travel arrangements to ensure a seamless experience.

If you have any questions or need help organizing these details, please contact us. We look forward to welcoming you to Lombok and ensuring you have an unforgettable trip!

Terms of Payment & Cancellation Policy

  • Price Validity. Prices are valid from April 1 to December 31, 2026.
  • Deposit Requirement. A 30% deposit must be paid within 24 hours of receiving your invoice to secure and confirm your booking.
  • Payment Channels. Deposit payments can be processed securely via Bank Transfer or PayPal.
  • Transaction Fees. Any associated bank transfer or processing fees are the sole responsibility of the customer.
  • Remaining Balance. The remaining 70% balance must be settled upon arrival in cash (USD, IDR, or AUD) or via Visa/MasterCard/Debit Card (subject to a 3% card surcharge).
  • Payment Proof. After completing any transfer, please send a screenshot or photo of the receipt to our staff for quick verification.

Deposit Payment Methods

We offer two secure options to pay your deposit:

1. Bank Transfer

You can transfer the deposit amount directly to our corporate bank account. If you choose this option, we will reply with our full banking details (including IBAN/SWIFT code).

2. PayPal

If you prefer using PayPal, we will send a secure payment link directly to your email address. (Please note: PayPal payments may incur a standard processing fee).

Please let us know your preferred method, and we will send you the corresponding payment details.

What Happens After the Deposit Is Received?

Once your deposit is processed, we will immediately:

  • Send you an official Payment Receipt and booking voucher via email or WhatsApp.
  • Purchase your official Mount Rinjani National Park trekking permits (e-Rinjani).
  • Lock in your hotel room and assign your trekking guide and porters.

Cancellation & Reschedule Policy

  1. Non-Refundable Deposits. All deposits are strictly non-refundable. Deposits are immediately used to secure logistics and purchase non-refundable Mount Rinjani National Park entrance permits.
  2. Rescheduling Policy. No date changes are allowed once your official national park tickets have been issued. If you need to change your trekking dates after ticket purchase, you will be required to pay the full cost of new tickets in accordance with national park regulations.
  3. Force Majeure / Park Closures. No refunds or reschedules will be granted under any circumstances, except if Mount Rinjani is officially closed by the government due to force majeure or natural disasters (e.g., volcanic activity). In this specific event, a refund may be processed, but please note that processing times vary and cannot be issued immediately.
  4. Late Cancellations. Cancellations made on the scheduled trekking departure date are subject to a 100% cancellation fee, and the full remaining balance must be paid.

Medical Information & Requirements

  • Physical Fitness. Mount Rinjani is a demanding trek. All participants must be in good physical health and medically fit to climb.
  • Special Requirements. Please inform us in advance of any medical conditions, allergies, or dietary restrictions (e.g., vegetarian, vegan, gluten-free) so our team can prepare your meals and logistics accordingly.
  • Personal Medication. Trekkers are responsible for bringing their own personal medical supplies and first-aid kits (including bandages, pain relievers, blister pads, and personal prescriptions).

Limitation of Liability

Lombok Travel Agent acts solely as an intermediary for transportation companies, hotels, local guides, and third-party contractors involved in our itineraries. We accept no responsibility or liability for any personal injury, illness, property damage, loss of life, schedule changes, delays, or irregularities caused by factors beyond our control.

Travel Insurance Recommendation

  • Comprehensive Coverage. We strongly advise all trekkers to purchase comprehensive travel insurance before departing their home country.
  • Protection. Your policy should cover trip cancellation, medical evacuation, personal injury, and extreme sports/trekking up to 3,726 meters.
  • Financial Liability. Lombok Travel Agent is not responsible for any financial losses or expenses incurred due to personal illness, injury, flight delays, or unforeseen travel disruptions if you choose to trek without adequate insurance.

Final Agreement

  • Please review these Terms & Cancellation Policies carefully before submitting your payment.
  • By completing your deposit payment, you explicitly acknowledge and agree to all the terms and conditions outlined above.
  • After transferring your deposit, please send the proof of payment to our staff immediately to finalize your booking.